I have 20+ years of working in the IT and SaaS industry. I have led teams in presales, software renewals, and customer success. I have hired high-performing CSMs into SaaS organizations and supported many CSMs during the interview process for their dream jobs.

I have extensive experience in start-ups (up to and including IPO) and in blue-chip corporations.

I have three missions.

Mission 1: Dream Job

Support you in getting your dream customer success job. You will be up against seasoned professionals, bright hungry graduates, and recipients of MBAs. Let's work together so we can even the odds in your favor.

We can review your resume, enhance it, deliver mock interviews and so much more.

The final interview presentation session is where you prove that you can do the job. Often you will be provided with a scenario. I will work through the analysis of this scenario with you so we build out the presentation slide deck or I can build it from scratch.

I want to help you make your dreams come true.

Mission 2: Customer Success Consulting

I have extensive experience in designing, enhancing, and delivering the customer success function to organizations both large and small. I have built templates and assets such as;

• Whitepapers analyzing the current custom success function within a global organization.

• Designed, developed, and used a Customer success lifecycle journey (The sideways Funnel) to identify the phases, functions, tasks, metrics, and Cx for the entire customer success (and Sales Pipeline) process.

• Developed and used a maturity model to show where the organization is from a customer success maturity perspective and identify the gaps that need to be addressed to drive improvement.

• Designing, building, and using assets such as QBR, segmentation, CSM review templates, maturity models, and client collaboration spaces.

Mission 3: Coaching and mentoring

It’s about the people. (It’s always about the people)

Delivering great outcomes requires great people. Great customer success professionals and leaders are not born, they are made.

Mentoring is where I use my experience and a proven design thinking methodology to support customer success managers to manage challenges and problems and lift their capability and confidence.

Coaching is where I align with the customer success professional by listening to them. Understanding their perspectives and needs I can then challenge them to look at the scenario through a different lens to generate awareness and to develop a pathway to action.

This is where the fun happens!

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My name is Chris

As in BetaChris.

I believe that work and life are never really done. Professionally and privately I am always changing and evolving. It feels as though I am always in “Beta”.