Testimonials

Oaklo

Oaklo is a New York-based start-up that is revolutionizing Social Trust. Working as a Business Process Designer focusing on Marketing, Sales and Post sales process to drive adoption, retention, and revenue.

Client
Oaklo

Year
Q1, 2023

Deliverable: The Oaklo Revenue Flywheel. Identifying the 10 steps to achieve revenue growth

Service Design Journey Maps

Deliverable: Service Design to highlight emotional impact at each stage along with the Moments that matter

Lo Fidelity User Experience Designs

Deliverable: Lo-Fi user experience design to ensure the Moments that Matter are targeted with value

a diagram showing email flows

Deliverable: Email interaction processes to manage the client onboarding and feature adoptions

  • Nihat

    Chris is an expert in Customer Success. He shared his experiences to solve my startup issues. I will use his services again.

  • Dan

    It was a great experience, I learned a lot what I can use in my current role as well so it was very useful.

  • Mel

    Wow! What a great experience! Chris took me from not understanding QBRs to truly knowing what I’m talking about! He is a consummate professional—but he is also very caring and kind. Communication was off the charts! Highly recommended!

  • Gordon

    Chris is world-class in his approach and process. We would not hesitate to recommend him for any customer success project. A delight to work with!

  • Mohamed

    Chris is very professional and quite knowledgeable in customer success processes and procedures. would recommend

  • Allen

    Chris was very diligent in his approach to help deliver the requested product. He is very detailed oriented and displays a teaching/mentor attitude in his approach. I appreciated his service and quick follow-up to meeting changes or requests.