A university's operational model is designed to ensure that all the different departments and units work together to achieve the institution's mission and vision. The model is made up of various components, including governance, organizational structure, policies and procedures, and communication channels.

A Business Process Innovator is responsible for identifying and implementing innovative processes that improve the overall efficiency and effectiveness of a business. They work to streamline operations, reduce costs, and increase revenue by introducing new technologies and methodologies.

We have all been there. Its time to do a QBR and maybe this is your first one or maybe the last one didn’t go that well. Here is a quick list to get you to match fit to help you focus on the things that are important about doing a QBR.

Networking is an essential part of job hunting. It can help you find job opportunities that may not be advertised publicly, get valuable insights about the industry or company you are interested in, and even land your dream job. Here are some strategies you can use to network to get a new job:

Remote work has become increasingly common in recent years, and with the pandemic, more and more companies have shifted to remote work completely.

A Service Blueprint is a deliverable from a Service Design engagement. In this article we work through the components of a Service Blueprint

As businesses strive to create positive customer experiences, understanding the customer journey becomes more important. A customer journey map is a visual representation of the entire customer experience, from the initial awareness of a problem to the decision to purchase and beyond.

Human Centred Design (HCD) is a problem-solving approach that puts people first. It involves understanding the needs, wants, and limitations of users and designing solutions that meet those needs. HCD is often used in the development of products, services, and systems, and it can be applied in a variety of fields, from healthcare to technology.

n today's business landscape, delivering an exceptional customer experience is critical to success. One way to ensure that customers are satisfied is by using Service Design.

Customer success managers are a critical part of a company's customer service strategy. They play a key role in ensuring that customers have a positive experience with the company's product or service

A super quick review of prototyping and a video example on how to get started.

Setting up the Cloudflare nameservers on Namecheap should have been super easy but took a surprising amount of time on my side to determine what to do.

Churn is where a customer that signed up for your service decides to stop using your service and stops paying you. You look on your report and you wonder why the client stopped paying you.

A customer Health Score is it is not a good measure of Customer Health. It is a measure of the Vendor's belief that the client will renew, up-sell, or cross-sell.

IDEO managing director and Human-Centered Service Design instructor Melanie Bell-Mayeda and IDEO U’s Coe Leta Stafford shared stories and tips about how to use service design to bring more meaningful experiences to customers and organizations

You have been asked to segment the sales territory for customer success managers. Seems easy? Not so fast there!

In the southern hemisphere, Christmas time is also the summer holiday season. Most folks don’t get back to work until mid-Jan and because of the number of public holidays across Australia and New Zealand such as Australia Day and Waitangi Day. Things don’t start to turbocharge until the second week of Feb.

With the customer success survey, what are the top three things to consider?

When thinking about how things have gone with your customer over the last year just think about some of the metrics that might help to inform you.

Five reasons from the vendor and the client on why a Quarterly Business Review is valuable to both parties.