Blog.
Customer Success Manager Interview Service
We will walk you through a service to help Customer Success Managers be more effective in their interviews and interview panels.
Maturity Model and the six levels of the Customer Success Manager (CSM)
In this 4-minute read, I will take you through the Customer Success Maturity model which encompasses six levels of evolution.
What level are your teams?
Redundancy discussions with a coach
A screenshot of the types of jobs I believe will pay me enough and that I will also enjoy.
Customer Success Managers as Churn Busters.
How can customer success managers be the solution for churn?
Customer Success Managers, the three things they actually deliver?
The three things customer success managers deliver
How do you onboard a customer as a customer success manager?
How does a CSM onboard a client? Thoughts from the field
I was asked by a sales person how are customer success managers measured?
Hard and soft measures of Customer Success Managers.
Linking the Sales pipeline with the Customer Success Lifecycle
Sales pipeline and customer success lifecycle
The five levels of intentional Empathy
Intentional Empathy and the Customer Success Manager
7 reasons to not take that Customer Success Manager job.
You have applied for a new Customer Success Manager or Customer Success Director role within a kick-ass start-up. You are feeling hopeful but also nervous, will I get the job!? Who is my competition? Do have the right profile and fit for the company?
Slow down there!
