Customer Success Certifications.
At some point in your CSM journey you are going to look for some professional development relating to Customer Success. Here is a list of options for you to explore and try out.
SuccessCoaching
A company with a great reputation helping CSMs around the glove upskill and grow. I have listened to a number of their webinars and used their resources in a professional setting to increase client’s value from a CM program.
Udemy
There are a range of paid customer success courses available. These mainly package up information you can find yourself from attending webinars, reading blogs and actually doing the job!! If you want t start exploring this role as a next step in your career this not a bad place to start.
Gainsight
Ay list on training would not be complete without the ubiquitous Gainsight. They have three tiers of CS training that help the student progress through the different stages of your CS career.
Cisco
This was a bit left field for me as I was wondering why a vendor would create a CSM training course. Its not one I have done mainly due to the time commitment but if you look at the course outline there are a lot of topics that will really help the developing CSM
Cisco CSM training Course Outline
Transition to Subscription Economy
Customer and Industry Trends
Defining Customer Success and the CSM Role
Impact of Customer Success on Business Practices
Engaging the Customer for Success
Engaging the Customer for Success
Addressing Barriers
Customer Success Management Activities
Success Plan Elements
Customer Success Management Activities
Expand and Renewals
Another course I have actually completed. The presentation may not be right for everyone but in terms of content and getting your head around Customer Success it is a really good starting point
