Blog.
Segment your sales territory for Customer Success Managers.
You have been asked to segment the sales territory for customer success managers. Seems easy? Not so fast there!
Customer Success Survey, the top three things to consider.
With the customer success survey, what are the top three things to consider?
Planning: What Metrics do you have about your customers?
When thinking about how things have gone with your customer over the last year just think about some of the metrics that might help to inform you.
Customer Success Manager Interview Service
We will walk you through a service to help Customer Success Managers be more effective in their interviews and interview panels.
Maturity Model and the six levels of the Customer Success Manager (CSM)
In this 4-minute read, I will take you through the Customer Success Maturity model which encompasses six levels of evolution.
What level are your teams?
Customer Success Managers, the three things they actually deliver?
The three things customer success managers deliver
How do you onboard a customer as a customer success manager?
How does a CSM onboard a client? Thoughts from the field
