Customer Success Manager Interview Service
I provide a service to customer success managers to help them prepare for the interview process.
Typically, a software company like Linkedin, NewRelic, UiPath, and Workato will have a minimum of 5 interviews with one of the interviews being a panel. A panel is where more than one person is part of the interview process and often this includes delivering a presentation.
These panel interviews can take many different types of formats e.g.
Present a customer you have worked with in no more than 7 slides
Answer questions from the scenario supplied
Present a client QBR
30 / 60 /90-day plan
and many others!
I have had the pleasure of coaching and mentoring customer success managers through this process for a number of different organizations NewRelic, Linkedin, Smarsh, NICE, Miro, Workato, etc
As a Customer Success leader, I have also designed, executed, and hired customer success managers while working at UiPath.
I am uniquely qualified to help you land your next Customer Success manager job.
The Process
We start with a free 30-minute discussion to define what help you need. I will work out how much time this will take e.g. contact time with you and prep time which I will do on my own. Typically this is from 2 - 8 hours depending upon the type of help needed.
At this point, you purchase the service. The price is based on the time needed.
I will set up a Miro board and give you access to all the features you need. We will use this board to capture all our discussions and any collateral we will use to help with the process along with the collateral we will create during the process.
Using my online calendar we will schedule the sessions needed so we can complete the work. You can book these in advance.
Everything is captured in Miro and you will have access to the board for one month. If you need it longer than this please let me know.
It’s a highly collaborative process. I guarantee that you will learn some new ideas and I will absolutely help you to improve your content and your delivery.
