A Business Process Innovator is responsible for identifying and implementing innovative processes that improve the overall efficiency and effectiveness of a business. They work to streamline operations, reduce costs, and increase revenue by introducing new technologies and methodologies.

We have all been there. Its time to do a QBR and maybe this is your first one or maybe the last one didn’t go that well. Here is a quick list to get you to match fit to help you focus on the things that are important about doing a QBR.

Networking is an essential part of job hunting. It can help you find job opportunities that may not be advertised publicly, get valuable insights about the industry or company you are interested in, and even land your dream job. Here are some strategies you can use to network to get a new job:

Remote work has become increasingly common in recent years, and with the pandemic, more and more companies have shifted to remote work completely.

Customer success managers are a critical part of a company's customer service strategy. They play a key role in ensuring that customers have a positive experience with the company's product or service

With the customer success survey, what are the top three things to consider?

We will walk you through a service to help Customer Success Managers be more effective in their interviews and interview panels.

In this 4-minute read, I will take you through the Customer Success Maturity model which encompasses six levels of evolution.

What level are your teams?

The three things customer success managers deliver

How does a CSM onboard a client? Thoughts from the field

Hard and soft measures of Customer Success Managers.

You have applied for a new Customer Success Manager or Customer Success Director role within a kick-ass start-up. You are feeling hopeful but also nervous, will I get the job!? Who is my competition? Do have the right profile and fit for the company?

Slow down there!