We have all been there. Its time to do a QBR and maybe this is your first one or maybe the last one didn’t go that well. Here is a quick list to get you to match fit to help you focus on the things that are important about doing a QBR.

A Service Blueprint is a deliverable from a Service Design engagement. In this article we work through the components of a Service Blueprint

As businesses strive to create positive customer experiences, understanding the customer journey becomes more important. A customer journey map is a visual representation of the entire customer experience, from the initial awareness of a problem to the decision to purchase and beyond.

Human Centred Design (HCD) is a problem-solving approach that puts people first. It involves understanding the needs, wants, and limitations of users and designing solutions that meet those needs. HCD is often used in the development of products, services, and systems, and it can be applied in a variety of fields, from healthcare to technology.

n today's business landscape, delivering an exceptional customer experience is critical to success. One way to ensure that customers are satisfied is by using Service Design.

You have been asked to segment the sales territory for customer success managers. Seems easy? Not so fast there!