We have all been there. Its time to do a QBR and maybe this is your first one or maybe the last one didn’t go that well. Here is a quick list to get you to match fit to help you focus on the things that are important about doing a QBR.

Remote work has become increasingly common in recent years, and with the pandemic, more and more companies have shifted to remote work completely.

A Service Blueprint is a deliverable from a Service Design engagement. In this article we work through the components of a Service Blueprint

Human Centred Design (HCD) is a problem-solving approach that puts people first. It involves understanding the needs, wants, and limitations of users and designing solutions that meet those needs. HCD is often used in the development of products, services, and systems, and it can be applied in a variety of fields, from healthcare to technology.

n today's business landscape, delivering an exceptional customer experience is critical to success. One way to ensure that customers are satisfied is by using Service Design.

Churn is where a customer that signed up for your service decides to stop using your service and stops paying you. You look on your report and you wonder why the client stopped paying you.

A customer Health Score is it is not a good measure of Customer Health. It is a measure of the Vendor's belief that the client will renew, up-sell, or cross-sell.

In this 4-minute read, I will take you through the Customer Success Maturity model which encompasses six levels of evolution.

What level are your teams?

The three things customer success managers deliver

How does a CSM onboard a client? Thoughts from the field

The redundancy mindset

Hard and soft measures of Customer Success Managers.

Expansion of something beautiful.

Intentional Empathy and the Customer Success Manager